It turns out that when her delivery arrived, she thought they’d sent the wrong colour but liked it, so built it with them anyway… we arranged for a white door to be delivered for her. She put the phone down and 10 seconds later I hear: “Oh my god! It’s the white doors we originally ordered 10 years ago!”
I said that range never had blue doors.Īnd then it twigged… I asked her to look at the corners and see if she could peel them away because it might just be a protective film. Working in a call centre for a home accessories supplier and a customer called asking for a blue replacement door for her kitchen that she’d had for ten years. He started to curse when he was finally made to understand that what was requested was the number at the front of the set-top box. The caller said one moment in an upset tone and after an extended period of time came back saying that he climbed to the roof and looked but could not find the model number. If you know anything about that base you know that the location is pristine, with neighbours in multi-million-dollar mansions on the beach.Īt about 8:30 at night a lady called to complain about a plane’s noise and asked us if we could only have the planes take off during the day!Īs a call centre supervisor, I was monitoring a call where the agent asked the customer for the model number of his satellite receiver. When I was in the Navy I worked for a 24-hour telecommunications centre on Naval Air Station North Island in San Diego. We share 14 funny customer service stories that have been sent in by our readers, who recall their funniest customer service interactions.
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